- Crakehall, near Bedale North Yorkshire.
- susan@dalesphysio.co.uk
- 07730 535 304
We want your experience with us to be as comfortable, positive and straightforward as possible. The following terms and conditions explain how we provide physiotherapy treatment, how we look after your information, and our cancellation policy.
Your treatment will always be based on a mutual understanding between you and your physiotherapist.
During your initial consultation and throughout your treatment, we will discuss your symptoms, the aims of your treatment and the most appropriate approach for your care.
We will ask about any relevant information relating to your injury, symptoms and general health during your initial consultation. Please let your physiotherapist know if there are any changes to your injury, symptoms, health or medical circumstances during your course of treatment, so that we can continue to provide you with the most appropriate care.
Your comfort and wellbeing are important to us. If, at any time, you do not wish to receive or continue with any aspect of treatment, please let your physiotherapist know. You are free to withdraw or change your consent at any time.
By proceeding with assessment and treatment, you confirm:
“I hereby consent to assessment and treatment by the physiotherapist. I understand that I can withdraw or change my consent at any time and will inform my physiotherapist if my decision regarding consent to treatment changes.”
We completely understand that sometimes plans change and you may need to cancel or rearrange your appointment.
If possible, we kindly ask for at least 24 hours’ notice if you need to cancel or change your appointment. This allows us the opportunity to offer the appointment to another patient who may be waiting to be seen.
Appointments cancelled or rearranged within 24 hours of the scheduled appointment time, or appointments that are not attended, will be charged at the full appointment fee.
Our physiotherapists set aside this time especially for you, and unfortunately, when an appointment is cancelled at short notice, it is often not possible to fill the slot.
We really appreciate your understanding and cooperation with this policy.
Your privacy is important to us, and your consultations and personal information will be treated as confidential.
We handle your information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
As part of your assessment and treatment, we are required to keep accurate records of your care. You have the right to request access to the personal information and clinical records we hold about you, subject to applicable legal requirements.
We are required to keep clinical records for a legally determined period after your treatment has finished. Generally:
Once the appropriate retention period has ended, your records will be securely and permanently destroyed.
Sometimes, in order to provide you with the best possible advice and treatment, it may be helpful or necessary to share relevant information with other health professionals involved in your care, such as your GP, consultant or another healthcare professional.
Where appropriate, we will seek your consent before communicating with another health professional and will aim to keep you informed about any relevant communication regarding your care.
You have the right to prevent us from sharing information. However, please be aware that this may sometimes limit our ability to provide the most appropriate advice or treatment. In exceptional circumstances, it may mean that we are unable to continue treating you safely or effectively.
By agreeing to these terms, you understand that, where necessary and with your consent where required, we may correspond with your GP, consultant or other healthcare professional involved in your care.
We will not share your personal or clinical information with third parties, such as solicitors, employers or other organisations, without your written permission, unless we are legally required or otherwise permitted to do so.
If someone requests information about you and your consent is required, we will explain:
You can then decide whether you are happy to give permission. If you choose not to, this may sometimes limit our ability to provide information needed to support your care or assist another person or organisation.
There are certain limited circumstances where we may be legally required to share information without your consent.
For children and young people, confidentiality will always be respected wherever possible.
However, if we have concerns that a child or young person’s welfare or safety may be at risk, we may need to share relevant information with appropriate safeguarding or child protection agencies.
Any information shared will be limited to what is necessary and handled in accordance with our legal and safeguarding responsibilities.
If you have any questions or concerns about how we collect, store or use your personal information, please feel free to talk to us.
We will always be happy to discuss your concerns and explain how your information is handled.
By signing below, you confirm that you have read and understood these Terms and Conditions, including the Consent, Cancellation and Data Protection policies.
